Shipping policy

Thank you for choosing LUCY SKY MUSE.

At LUCY SKY MUSE, we are committed to creating a seamless shopping experience from checkout to delivery. Every order is carefully prepared and shipped with attention to detail to ensure your items arrive safely.

Please review our shipping information below before completing your purchase.

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Order Preparation

After your payment has been successfully confirmed, our team will begin preparing your order.

Orders are processed within 1–3 business days.

Orders are handled Monday through Friday, excluding weekends and public holidays.

During major promotions, holidays, or periods of high order volume, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

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Shipping Options

United States Shipping

Shipping charges are automatically calculated during checkout.

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Tracking Information

Once your order has been shipped, a confirmation email containing your tracking number will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to become active after the carrier receives your package.

If you do not receive your shipping confirmation email, please check your spam or junk folder before contacting us.

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Shipping Address

Please carefully review your shipping information before submitting your order.

Customers are responsible for providing accurate and complete delivery details.

LUCY SKY MUSE is not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to incomplete information
• Additional costs caused by address changes

If you need to update your shipping address, please contact us immediately. Address changes cannot be guaranteed once your order has entered processing.

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Order Shipments

To ensure efficient fulfillment, items from the same order may occasionally be shipped separately.

If your order is divided into multiple packages, each shipment will include its own tracking information.

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Shipping Restrictions

Some locations may have limited shipping availability due to carrier restrictions or local regulations.

LUCY SKY MUSE reserves the right to restrict delivery to locations where reliable shipping service is unavailable.

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Customs & Additional Charges

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees required by their local authorities.

These charges are not included in the order total or shipping costs.

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Delivery Delays

Although we work hard to ensure your order arrives smoothly, unexpected delays may occur due to circumstances outside our control, including:

• Severe weather conditions
• Carrier delays
• Customs inspections
• Public holidays
• High shipping volumes
• Transportation disruptions

We appreciate your patience and understanding during these situations.

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Lost, Damaged, or Missing Packages

If your package is lost, damaged, or arrives with missing items, please contact our Customer Care Team as soon as possible.

Please provide:

• Order Number
• Full Name
• Photos of the package (if applicable)
• Photos of the item(s)
• Description of the issue

Our team will review your request and assist you with the next steps.

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Contact Us

If you have any questions regarding your order or shipping, please contact us.

Email:
studio@lucyskymuse.com

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Business Information

LUCY SKY MUSE

1350 E Lexington Ave
El Cajon, CA 92019
United States

Business Correspondence Only – Not a Return Address