Refund policy

At LUCY SKY MUSE, we want every customer to feel confident and happy with their purchase. If something does not work for you, our team is here to provide support and guide you through the return process.

Please review our return guidelines carefully before submitting a request.

Return Timeframe

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must be:

  • In original and unused condition
  • Unworn, unwashed, and unaltered
  • Free from makeup, perfume, deodorant, stains, or any signs of wear
  • With original tags attached
  • Returned with appropriate protective packaging

Items that do not meet these requirements may not qualify for a refund.

Products Not Eligible For Return

For hygiene and product protection reasons, the following items cannot be returned:

  • Final Sale products
  • Gift Cards
  • Bodysuits
  • Swimwear without hygiene protection
  • Lingerie and intimate products
  • Earrings
  • Hair accessories
  • Beauty products
  • Customized or personalized items

Final Sale items are not eligible for refunds.

Return Request

To begin your return, please contact our Customer Support Team before sending your item.

Please include:

  • Order number
  • Customer name
  • Email address
  • Product name
  • Reason for return

Our team will review your request and provide further instructions.

Email:
studio@lucyskymuse.com

Please do not send items back without receiving return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received is incorrect, damaged, or defective.

We recommend using a trackable shipping method when returning your package.

LUCY SKY MUSE is not responsible for packages lost or damaged during return transportation.

Refunds

Once your return has arrived and passed inspection, we will send a confirmation email regarding your refund.

Approved refunds will be:

  • Returned to the original payment method
  • Processed within 5–10 business days

Please note that your bank or payment provider may require additional time to complete the transaction.

Original shipping fees are non-refundable unless the return is caused by an error from our side.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Photos of packaging
  • Details of the issue

Our team will review the information and assist you with a solution.

Order Changes & Cancellations

Orders begin processing shortly after purchase.

If you need to cancel or modify your order, please contact us as soon as possible.

Requests cannot be guaranteed after your order has entered processing or has been shipped.

Contact Us

For questions regarding returns or refunds:

Email:
studio@lucyskymuse.com

Business Information

LUCY SKY MUSE

1350 E Lexington Ave
El Cajon, CA 92019
United States

Business Correspondence Only – Not a Return Address